Refund Policy

Returns

Unopened, unused products in their original packaging can be returned within 14 days of delivery for a full refund of the product price. For health and hygiene reasons, we can't accept returns on products that have been opened or used, including all hair color.

Damaged or Incorrect Items

If your order arrives damaged, defective or incorrect, contact us within 7 days of delivery with a photo of the item. We'll replace it or give you a full refund, including the delivery fee.

How to Return & Refund Timing

To start a return, call us at 732-309-8341 or bring the item and your order confirmation to the salon at 4924 S Cobb Dr, Smyrna, GA 30080 during business hours. Once we receive and check the item, approved refunds go back to your original payment method within 5-7 business days. Delivery fees are non-refundable unless the error was ours.